May 16, 2024
Our best strategy for keeping depositors loyal is deepening the relationship we have with them. In this webinar, frontline and call center staff will learn to take their customer service skills to the highest level by looking for opportunities to promote products and services that provide solutions for depositors.
Institutions have a vast array of products and services that many depositors need and want. The people who interact with depositors daily - frontline and call center employees - have a unique opportunity to promote these solution and grow the relationship.
Frontline and call center staff are expected to assist the depositor not only with transactions and questions and concerns but to listen to the life events shared by the depositor. These shared life events can become an opportunity for the institution to provide solutions. In this webinar, you'll learn how to become comfortable offering products and services that help meet depositors’ needs.
Thursday, May 16th, 2024
2:30 pm - 4:30 pm EST
What You'll Learn
Changing Our Mindset
What Preparation Entails
Product and Service Customer Targets
Building Product Matching Guides
Using Curiosity to Build Relationships
Multiplying Referrals
Who Should Attend
All frontline and call center staff would benefit from this webinar, as well as trainers and supervisory personnel.
Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.
Available Upgrades
AyZha Hazelwood, Education Meeting Coordinator
Ahazelwood@indiana.bank
317-387-9380