May 29, 2024
It's a fact: Coaching your staff decreases teamwork issues, compliance/audit infractions and depositor dissatisfaction. This program will help you add coaching techniques to your leadership practices to get positive and meaningful results.
How successful do you expect your staff to be? How successful do they want to be? How big is the gap between what you want and what they deliver on?
This webinar teaches managers and supervisors how to improve their staff's performance with on-purpose and spontaneous coaching. We'll define coaching and identify coaching success factors. If you’re looking for ways to encourage your staff to cross-sell and knock it out of the park with sizzling customer service, tune in to learn how to do just that. Do you wonder if some of your staff is just showing up instead of stepping up? Get busy putting effective coaching skills in your leadership toolkit.
Wednesday, May 29th, 2024
2:30 pm - 4:30 pm EST
What You'll Learn
How to Coach
Avoiding Potential Coaching Roadblocks and Pitfalls
When to Coach; When to Discipline
Understanding Needs
Who Should Attend
Anyone who manages others would benefit from this webinar.
Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.
Available Upgrades
AyZha Hazelwood, Education Meeting Coordinator
Ahazelwood@indiana.bank
317-387-9380