Apr 3, 2024
Despite downward trends in check processing volume, financial institutions continue to be challenged with the operational nuances involved in handling check returns, adjustments, and claims where financial institutions must deal with each other for resolution. This program will address the differences between check returns and adjustments – including scenarios where you can do each – as well as how certain fraud-related claims are handled.
Wednesday April 3rd, 2024
11:00am - 12:00pm EST
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
Understand the UCC midnight deadline for check returns
Use check adjustment processes to resolve fraud and nonfraud exceptions
Define altered and counterfeit checks and understand where the liability for discovering each lies
Explain what happens when a payee claims they did not receive funds from a check issued to them
Identify risk mitigation techniques for checks
Who Should Attend
This informative session is designed for staff involved with dormant accounts and unclaimed property, including deposit operations personnel, safe deposit box staff, account service representatives, compliance officers, auditors, and managers.
Kimberly Ellis
UMACHA
Live $255
On-Demand $255
Live + On-Demand $375
AyZha Hazelwood, Education Meeting Coordinator
Ahazelwood@indiana.bank
317-387-9380