Your Depositor Has Died: Actions to Take, Mistakes to Avoid

Dec 12, 2018
Program Overview: 

PDF Brochure    Wednesday, December 12, 2018       3:00 - 4:30 pm

It could happen today – one of your depositors dies.  Your institution must act promptly and appropriately to avoid any liability.  This webinar will thoroughly explain the proper actions that your institution should take when a depositor dies holding accounts at your institution, and this webinar will discuss the best practices utilized by other institutions.  We will cover the legal requirements and the practical issues as well.



  • Can your institution pay checks after the death of the accountholder?
  • Who can negotiate a check made payable to the deceased accountholder?
  • Who is entitled to the account upon the death of the accountholder?
  • Can your institution setoff the deceased’s accounts for debts owed to your institution?
  • How should your institution deal with the deceased’s estate or    relatives?
  • When can social security funds be reclaimed from your institution? 

Take-Away Toolkit

  • Sample Procedures for Handling the Accounts of Deceased Accountholders
  • Guide to Federal Government ACH Payment Reclamations
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key



Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division.  She received her law degree from the University of Kansas and her undergraduate degree from Pittsburgh State University.  In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant.  Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.  She is a member of the Missouri State Banking Board by appointment of the Governor.



This informative session will be useful to all deposit operations personnel, collection personnel, service representatives, compliance personnel, auditors, attorneys, and managers.
















Live Webinar
    $255.00 Single Location
    $150.00 Each Additional Location

Recorded Webinar & Free Digital Download

Premiere Package (Live & Recorded Webinar with Free Digital Download)


Live Webinar
    $300.00 Each Additional Location

Recorded Webinar & Free Digital Download 

Premiere Package (Live & Recorded Webinar with Free Digital Download)

Association Contact: 

If you have any questions or need additional information, please contact Marcy Borden at 317-387-9380 or

Cancellation Policy: 

Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. If your bank is unable to participate after registering, you can select to purchase the on-demand presentation.

Webinar Options: 

1.  Live Webinar
The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone. Registrants receive a toll-free number & pass code that will allow entrance to the seminar. Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast.  You will need the most current version of Adobe Reader available free at

2.  Recorded Webinar & Free Digital Download
Can’t attend the live webinar?  The recorded webinar & Free Digital web link is a recording of the live event, including audio, visuals, & handouts. We even provide the presenter’s email address so you may ask follow-up questions.  Approximately one week prior to the webinar, you will receive an email with the web link.  This web link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.  

LIMITED AVAILABILITY:  The Recorded Webinar & Free Digital Download web link may ONLY be ordered for 6 months following the webinar.

3.  Both Live Webinar & Recorded Webinar & Free Digital Download
Includes options 1 and 2 above

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