Education & Events
UDAAP: Consumer Complaint Monitoring & Avoiding Harm
Tuesday, April 2, 2019, 3:00 - 4:30 pm
The CFPB examination manual’s UDAAP (unfair, deceptive, or abusive acts or practices) section addresses the importance of the consumer complaint process. UDAAP violations can cause significant financial injury to consumers, erode consumer confidence, and undermine the financial marketplace. Bottom line – everyone wants to avoid UDAAP issues!
Consumer complaints play a key role in detecting potential UDAAP issues and are an essential information source for regulatory examinations, enforcement, and rule-making. Complaints also have the potential to flag compliance management weaknesses, including training, internal controls, and monitoring. This jam-packed session will review best practices, procedures, and tools to strengthen your UDAAP compliance program!
- UDAAP and consumer complaint policy language
- Examples of unfair, deceptive, or abusive acts or practices and how to avoid them
- Guidelines to govern fee waivers for both deposit and loan products
- Defining and training staff on consumer complaints
- Tracking, responding to, and reporting consumer complaints to the board
- TAKE-AWAY TOOLKIT
- Sample UDAAP policy
- Sample UDAAP risk assessment
- Consumer complaint log
- Employee training log
- Quiz to measure staff learning and a separate answer key
ABOUT THE PRESENTER – Dawn Kincaid, Brode Consulting Services, Inc.
Dawn Kincaid began her banking career while attending
WHO SHOULD ATTEND
This informative session is designed for compliance officers, branch managers, and internal auditors.
$255.00 Single Location
$150.00 Each Additional Location
Recorded Webinar & Free Digital Download
Premiere Package (Live & Recorded Webinar with Free Digital Download)
If you have any questions or need additional information, please contact Marcy Borden at 317-387-9380 or email@example.com
Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. If your bank is unable to participate after registering, you can select to purchase the on-demand presentation.