Education & Events

Teller Training Series: Risks & Precautions for Endorsements & Other Negotiable Instruments

Feb 20, 2019
Program Overview: 

Wednesday, February 20, 2019, 3:00 - 4:30 pm

Accepting items for deposit is just routine – until something goes wrong.  When sending deposited items through for payment, your institution is warranting that it gave the funds to the payee.  Who is the item really payable to?  What about restrictive endorsements?  Who can endorse when there are multiple payees?  What if no one endorses it, can it still be deposited?  The answers to these questions depend on the facts and circumstances of each item and the parties involved, including the depository institution.  This webinar will outline the processes to avoid loss, mitigate risk, and examine the rights and liabilities of the parties involved in acceptance, payment, and enforcement of negotiable instruments.



  • Institution’s rights and responsibilities when accepting items payable to natural persons, entities, and fiduciaries
  • When an item should be rejected due to insufficient or unauthorized endorsement
  • Laws that affect payment of negotiable instruments
  • Recognizing when an item should not be paid
  • When can stop payments be placed and by whom?
  • Risks associated with certain types of checks
  • How understanding check hold options can minimize risk exposure


    • Chart of proper payees and endorsements
    • Quick reference guide for stop payment, post-dated, and stale-dated items
    • Employee training log
    • Quiz to measure staff learning and a separate answer key

ABOUT THE PRESENTER – Mary-Lou Heighes, Compliance Plus, Inc.

Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has assisted financial institutions with the development of compliance programs since 2000.  She provides compliance training for trade associations and financial institutions.  Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country.

Involved with financial institutions since 1989, Mary-Lou has over 20 years’ compliance experience.  Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.




This informative session is designed for staff who handle negotiable instruments, including tellers, service representatives, back office personnel responsible for check returns, call center employees, staff handling ATM and night depositories, compliance personnel, auditors, and risk management staff.













Live Webinar
    $255.00 Single Location
    $150.00 Each Additional Location

Recorded Webinar & Free Digital Download

Premiere Package (Live & Recorded Webinar with Free Digital Download)

Association Contact: 

If you have any questions or need additional information, please contact Marcy Borden at 317-387-9380 or

Cancellation Policy: 

Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. If your bank is unable to participate after registering, you can select to purchase the on-demand presentation.

Webinar Options: 

1.  Live Webinar
The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone. Registrants receive a toll-free number & pass code that will allow entrance to the seminar. Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast.  You will need the most current version of Adobe Reader available free at

2.  Recorded Webinar & Free Digital Download
Can’t attend the live webinar?  The recorded webinar & Free Digital web link is a recording of the live event, including audio, visuals, & handouts. We even provide the presenter’s email address so you may ask follow-up questions.  Approximately one week prior to the webinar, you will receive an email with the web link.  This web link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.  

LIMITED AVAILABILITY:  The Recorded Webinar & Free Digital Download web link may ONLY be ordered for 6 months following the webinar.

3.  Both Live Webinar & Recorded Webinar & Free Digital Download
Includes options 1 and 2 above

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