Education & Events

Teller Training Series: Managing Dual Control & Cash Limits

May 14, 2019
Program Overview: 

May 14, 2019, 3:00 - 4:30 pm

Managing dual control and cash limits is a critical responsibility in any business, but even more so in the financial industry.  The teller’s role is integral to creating solid control processes.  This program will explain the reasoning behind the procedures, outline potential consequences of cutting corners, and reinforce the importance of managing dual controls and working within established cash limits.  Examples of various control logs and procedures will be provided. 

  • Relating the “fraud triangle” to frontline operations
  • How to maintain the proper cash limits, including procedures for ordering and sending cash to the Federal Reserve or your cash courier service
  • Dual control issues and procedures:
    • Vault entry logs and cash
    • Security logs (e.g., bait money, security device logs, etc.)
    • Teller and ATM audits
  • Financial loss scenarios to demonstrate internal control breakdowns and resulting legal and reputational risk


    • Written procedures covering dual control for frontline functions
    • Written procedures for cash limits
    • Audit steps to test the documentation trail
    • Sample logs
    • Case studies designed to reinforce dual control and cash limits
    • Employee training log
    • Quiz to measure staff learning and a separate answer key


      ABOUT THE PRESENTER – Molly Stull, Brode Consulting Services, Inc.

      Molly Stull began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since.  She has experienced the growth of a hometown bank, acquisitions of branches, mergers, charter changes, name changes, etc.  Molly has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners.  Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process they will be more compelled to follow the procedures.  Molly holds a Bachelor’s from the University of Akron and an MBA from Ashland University.



      This informative session is designed for tellers, head tellers, assistant head tellers, branch trainers, and auditors.






      Live Webinar
          $255.00 Single Location
          $155.00 Each Additional Location

      Recorded Webinar & Free Digital Download

      Premiere Package (Live & Recorded Webinar with Free Digital Download)

      Association Contact: 

      If you have any questions or need additional information, please contact Marcy Borden at 317-387-9380 or

      Cancellation Policy: 

      Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. If your bank is unable to participate after registering, you can select to purchase the on-demand presentation.

      Webinar Options: 

      1.  Live Webinar
      The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone. Registrants receive a toll-free number & pass code that will allow entrance to the seminar. Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast.  You will need the most current version of Adobe Reader available free at

      2.  Recorded Webinar & Free Digital Download
      Can’t attend the live webinar?  The recorded webinar & Free Digital web link is a recording of the live event, including audio, visuals, & handouts. We even provide the presenter’s email address so you may ask follow-up questions.  Approximately one week prior to the webinar, you will receive an email with the web link.  This web link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.  

      LIMITED AVAILABILITY:  The Recorded Webinar & Free Digital Download web link may ONLY be ordered for 6 months following the webinar.

      3.  Both Live Webinar & Recorded Webinar & Free Digital Download
      Includes options 1 and 2 above

      Related Events

      Hoosier Banker Digital

      Hoosier Banker Media Kit