Teller Training Series: Frontline Fraud Prevention: Stopping Fraud at the Teller Line

Jan 30, 2019
Program Overview: 

PDF Brochure   Wednesday, January 30, 2019       3:00 - 4:30 pm

Tellers and other staff who handle accountholder transactions are the first line of defense against fraud, money laundering, identity theft, and other crimes.  What you know about these issues and how you handle them directly impact accountholders and can save your institution from potential losses.  In 2017, financial institutions filed 148,290 suspicious activity reports on identity theft and related issues, and another 436,391 reports on frauds including checks, wire transfers, and ACH, including matters related to Ponzi, mass-marketing, and pyramid schemes.  This webinar will provide the tools and best practices necessary to ensure your institution stops fraud at the frontline.


  • What type of documentation can you rely upon when opening an account and performing transactions requested by the accountholder?
  • Who are the perpetrators and what are the common types of fraud?
  • Identifying when an accountholder is being victimized by a fraudster (or family member)
  • Red flags of reportable suspicious activity, including money                 laundering
  • When to notify risk management/fraud/BSA department employees of suspicious activity related to an elderly person or dependent adult 

Take-Away Toolkit

  • Red flags checklists for various frauds
  • Resources for authenticating certain checks and money orders
  • Checklist for identifying potentially fraudulent negotiable                           instruments
  • Employee training log
  • Quiz to measure staff learning and a separate answer key



Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has assisted financial institutions with the development of compliance programs since 2000.  She provides compliance training for trade associations and financial institutions.  Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country. 

Involved with financial institutions since 1989, Mary-Lou has over 20 years’ compliance experience.  Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.



This informative session is designed for new accounts staff, tellers, services representatives, call center staff, compliance personnel, and auditors.



Live Webinar
    $255.00 Single Location
    $150.00 Each Additional Location

Recorded Webinar & Free Digital Download

Premiere Package (Live & Recorded Webinar with Free Digital Download)


Live Webinar
    $300.00 Each Additional Location

Recorded Webinar & Free Digital Download 

Premiere Package (Live & Recorded Webinar with Free Digital Download)

Association Contact: 

If you have any questions or need additional information, please contact Marcy Borden at 317-387-9380 or

Cancellation Policy: 

Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. If your bank is unable to participate after registering, you can select to purchase the on-demand presentation.

Webinar Options: 

1.  Live Webinar
The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone. Registrants receive a toll-free number & pass code that will allow entrance to the seminar. Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast.  You will need the most current version of Adobe Reader available free at

2.  Recorded Webinar & Free Digital Download
Can’t attend the live webinar?  The recorded webinar & Free Digital web link is a recording of the live event, including audio, visuals, & handouts. We even provide the presenter’s email address so you may ask follow-up questions.  Approximately one week prior to the webinar, you will receive an email with the web link.  This web link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.  

LIMITED AVAILABILITY:  The Recorded Webinar & Free Digital Download web link may ONLY be ordered for 6 months following the webinar.

3.  Both Live Webinar & Recorded Webinar & Free Digital Download
Includes options 1 and 2 above

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