Education & Events

Real Estate Loan Collection Rules for Lenders & Mortgage Servicers

Jan 28, 2019
Program Overview: 

PDF Brochure   Monday, January 28, 2019       3:00 - 4:30 pm

Financial institutions are subject to an overwhelming – and changing – myriad of federal laws that deal with real estate loan collections and servicing, including the Truth in Lending Act (Reg Z), the Real Estate Settlement Procedures Act (Reg X), the Fair Debt Collection Practices Act (and UDAAP), the Fair Credit Reporting Act (Reg V), and the Equal Credit Opportunity Act (Reg B).  Within the last few years, there have been many important changes to these laws regarding restrictions on collection procedures, mortgage default notices, successors in interest, timing restrictions on mortgage foreclosures, and new bankruptcy protections. 

This webinar will explain the federal rules regarding real estate loan collection and foreclosure, and situations when small lenders and servicers are exempt from these rules.  It also will address foreclosure alternatives, such as restructurings, short sales, and deeds in lieu of foreclosure.  Practical tips for ensuring compliance with these complex mortgage collection rules will be provided.


  • Clarification of when a borrower becomes delinquent for purposes of foreclosure
  • “Successor in interest” rules governing real estate transfers caused by death, divorce, trust, or gift, and who qualifies
  • Detailed analysis of mortgage foreclosure timing restrictions
  • When are loss mitigation requirements applicable and when is a small lender or servicer exempt?
  • Which collection notices don’t violate the automatic stay in bankruptcy? 

Take-Away Toolkit

  • CFPB examination manual for mortgage servicing, including the            modules for collection, loss mitigation, foreclosure, and bankruptcy
  • Model collection notice and periodic statements for consumers in            bankruptcy
  • Employee training log
  • Quiz to measure staff learning and a separate answer key



Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions.  Elizabeth is the head of the firm’s training division.  She received her law degree from the University of Kansas and her undergraduate degree from Pittsburgh State University.  In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant.  Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.  She is a member of the Missouri State Banking Board by appointment of the Governor.



This informative session will benefit mortgage loan officers, credit personnel, loan operations staff, compliance staff, collectors, managers, auditors, and attorneys.






Live Webinar
    $255.00 Single Location
    $150.00 Each Additional Location

Recorded Webinar & Free Digital Download

Premiere Package (Live & Recorded Webinar with Free Digital Download)


Live Webinar
    $300.00 Each Additional Location

Recorded Webinar & Free Digital Download 

Premiere Package (Live & Recorded Webinar with Free Digital Download)

Additional Information: 


Consumer Collection Series: Effective Debt Collection Techniques & Strategies

on Wednesday, June 19, 2019


Association Contact: 

If you have any questions or need additional information, please contact Marcy Borden at 317-387-9380 or

Cancellation Policy: 

Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. If your bank is unable to participate after registering, you can select to purchase the on-demand presentation.

Webinar Options: 

1.  Live Webinar
The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone. Registrants receive a toll-free number & pass code that will allow entrance to the seminar. Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast.  You will need the most current version of Adobe Reader available free at

2.  Recorded Webinar & Free Digital Download
Can’t attend the live webinar?  The recorded webinar & Free Digital web link is a recording of the live event, including audio, visuals, & handouts. We even provide the presenter’s email address so you may ask follow-up questions.  Approximately one week prior to the webinar, you will receive an email with the web link.  This web link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.  

LIMITED AVAILABILITY:  The Recorded Webinar & Free Digital Download web link may ONLY be ordered for 6 months following the webinar.

3.  Both Live Webinar & Recorded Webinar & Free Digital Download
Includes options 1 and 2 above

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