Improving Teller Performance: Head Teller Development

Dec 04, 2018
Program Overview: 

PDF Brochure  Tuesday, December 4, 2018       3:00 - 4:30 pm

The head teller’s role is critical to your institution.  It sets the tone for the atmosphere experienced by accountholders.  This session will teach head tellers how to empower their staff, conduct efficient staff meetings, and how to utilize feedback for improving teller performance. 

You will receive training tips designed to increase your effectiveness in presenting material to your staff.  Also included are two surveys to learn more about your team and the corporate culture of your institution, as well as a personal development plan outline.  This one-of-a-kind webinar will cover communication methods, motivation, and performance feedback.  This is one that you will not want to miss!



  • Basic principals of managing people and motivating them
  • Tips on delivering training material that will be retained after the training session is over
  • Strong organizational skills that will improve everyone’s performance
  • Developing your staff individually by using a personal development plan
  • Conducting effective staff meetings
  • Effectively utilizing positive and constructive feedback  

Take-Away Toolkit

  • Listing of training options designed to provide some variety in the learning experience
  • Sample surveys to administer to identify specific needs of your staff and the institution
  • Sample performance evaluation
  • Website references with helpful financial industry information, such as identity theft or scams
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key



Molly Stull began her career as a teller while working on her under-graduate degree and has continued working in the financial industry ever since.  She has experienced the growth of a hometown bank, acquisitions of branches, mergers, charter changes, name changes, etc.  Molly has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners.  Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process they will be more compelled to follow the procedures. Molly holds a Bachelor’s from the University of Akron and an MBA from Ashland University.



This informative session is designed for head tellers; however, staff will also benefit as it will open communication within the team.












Live Webinar
    $255.00 Single Location
    $150.00 Each Additional Location

Recorded Webinar & Free Digital Download

Premiere Package (Live & Recorded Webinar with Free Digital Download)


Live Webinar
    $300.00 Each Additional Location

Recorded Webinar & Free Digital Download 

Premiere Package (Live & Recorded Webinar with Free Digital Download)

Association Contact: 

If you have any questions or need additional information, please contact Marcy Borden at 317-387-9380 or

Cancellation Policy: 

Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. If your bank is unable to participate after registering, you can select to purchase the on-demand presentation.

Webinar Options: 

1.  Live Webinar
The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone. Registrants receive a toll-free number & pass code that will allow entrance to the seminar. Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast.  You will need the most current version of Adobe Reader available free at

2.  Recorded Webinar & Free Digital Download
Can’t attend the live webinar?  The recorded webinar & Free Digital web link is a recording of the live event, including audio, visuals, & handouts. We even provide the presenter’s email address so you may ask follow-up questions.  Approximately one week prior to the webinar, you will receive an email with the web link.  This web link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.  

LIMITED AVAILABILITY:  The Recorded Webinar & Free Digital Download web link may ONLY be ordered for 6 months following the webinar.

3.  Both Live Webinar & Recorded Webinar & Free Digital Download
Includes options 1 and 2 above

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