Fall Certified Teller Program - PICk the Fraud: Skills to Detect Fraud at the Frontline
To register for this event, please print the PDF Brochure and fax to 317-333-7169 or email to email@example.com
The Indiana Bankers Association has partnered with The Rechel Group, Inc. to develop “CTOPS” (Certified Tellers Organized to Prevent Scams) a fraud detection program specifically designed for front line staff, and to promote fraud detection skill sets that compliment the evolving role of branch personnel. Consultative processes necessary to grow the bank’s customer base are integrated into a new and innovative fraud detection mindset that compliments and utilizes customer service concepts to detect fraud.
With fraud schemes changing in the blink of an eye, and automated systems requiring input and response protocols from front line staff, this Certified Teller program will provide innovative ways to develop strategies and skills to ferret out the most devious fraud schemes, while providing customers guidance and direction beyond what they are providing today.
This seminar qualifies as part of the IBA Certified Teller Program. In order to maintain this professional certification, tellers are required to recertify annually.
- Fraud Prevention and Customer Service Merge
- Debit Card Fraud Scams
- Response Protocols for Customers and the Bank
- Internet Based Fraud Scams
- ACH Fraud
- Wire Fraud
- Business Email Compromises
- Social Media Fraud Schemes
- Check and RDC Fraud Scams
- ID Theft
- Synthetic ID Fraud
- Payment System Fraud
- Deposit Fraud
- Regulatory Areas and Fraud
- “CTOPS” Certified Fraud Detection Exam
Jim Rechel is president of The Rechel Group, Inc., a risk-consulting firm headquartered in in Cincinnati, Ohio. He is one the board of The Institute for Criminal Justice Education, Montgomery, Alabama and a member of numerous national organizations and is a Certified Financial Security Officer. He is a past local board member of the International Association of Financial Crimes Investigators Association and the American Society of Industrial Security. Prior to working for The Rechel Group, Inc., Jim was vice president for Fifth Third Bank headquartered in Cincinnati, where he held positions in various departments, including Retail and Lending, and Security Director and was a Special Agent with the FBI.
5:30 p.m. Registration & Refreshments
6:00 p.m. Program Begins
9:00 p.m. Program Adjourns
October 17 - Batesville (The Sherman)
October 18 - Fort Wayne (The Landmark)
October 22 - Huntingburg (Huntingburg Event Center)
October 23 - Bloomington (Holiday Inn Express, Bloomington)
October 24 - Lafayette (DoubleTree by Hilton Lafayette East)
October 25 - Indianapolis (IBA Center for Professional Development)
IBA Member Non-Member
1-4 People $89 Each $99 Each
5-9 People $84 Each $94 Each
10 or More $79 Each $89 Each
The fees above include the program, training materials, light refreshments and beverages.
Who Should Attend?
This workshop is especially designed for the retail team and those who work with and/or support the team. Each participant will receive a manual that will serve as a valuable reference tool.
All frontline personnel...tellers, call center personnel, customer service representatives, new account specialists...need to attend this program. Managers, assistant managers and trainers with ties to retail banking will not want to miss this program!
For More Information or to Register Contact
Elizabeth Kilty, Education Coordinator
The IBA will send confirmations for its program. For more information contact Elizabeth Kilty at 317-387-9380 or you may e-mail: firstname.lastname@example.org. Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. Within two days prior, 50% of the fee is assessed. Refunds are not provided for cancellations the day before or absences on the day of the program. Substitutions are welcome at any time.