Education & Events

Fall Certified Teller Program - Fraud and Cybersecurity and Required Annual BSA Training

Oct 07, 2019 to Oct 10, 2019
Program Overview: 

Click Here for a PDF Brochure

To register for this event, please print the PDF Brochure and fax to 317-333-7169 or email to

Meet Your Frontline’s Annual BSA Training Requirement:
The frontline is the first line of defense in identifying and reporting suspicious activity. Therefore, it’s crucial that the frontline team receives on-going training on BSA/AML requirements and fully understand what is expected during their day-to-day duties.

In addition, criminals continue to exploit vulnerable business processes with cyber security threats including business email compromise schemes – over $9 billion in possible losses affecting U.S. financial institutions and their customers since 2016. This session will provide the required BSA training components as well as the most current fraud and cyber security threats to our retail banking teams. 

This seminar qualifies as part of the IBA Certified Teller Program.  In order to maintain this professional certification, tellers are required to recertify annually.


  • Meeting the Regulatory Musts for Bank Secrecy Act Training
  • Red flags for Retail Banking Customer Fraud Schemes
  • Detecting and Protecting Against Email Compromise – Business and Person to Person
  • How to Spot a Fake Email
  • ACH Transfers - Fraud Prevention
  • Fighting Wire Losses - Best Practices for Minimizing
  • And much more…



Trina McCoy, Senior Consultant and Facilitator, Performance Solutions
Performance Solutions, Inc. (PSI), is a training and consulting company that has been a part of the banking community for over 35+ years. PSI specializes in providing solutions to the key challenges facing banks today in attracting and building relationships with their customers. Trina McCoy started her career with a regional bank in 1999 as an in-store branch manager and later managed a traditional branch. Trina also served as a Regional Manager and City President where she assisted with the opening of over 30 branches and was responsible for managing, training and operational duties. She has also served on the Board of Directors for Junior Achievement. Trina enjoys spending time with her family, shopping, gardening and decorating.


5:30 p.m.  Registration & Refreshments
6:00 p.m.  Program Begins
9:00 p.m.  Program Adjourns


October 7 -  Huntingburg (Huntingburg Event Center)

October 8 - Batesville  (The Sherman)

October 9 - Lafayette (Doubletree by Hilton)

October 10 - Fort Wayne (The Landmark)


IBA Member                                    Non-Member  

1-4 People     $89 Each                       $99 Each

5-9 People     $84 Each                       $94 Each

10 or More     $79 Each                       $89 Each

The fees above include the program, training materials, light refreshments and beverages.


Additional Information: 

Who Should Attend? 

All frontline personnel, tellers, call center personnel, customer service representatives, new account specialists need to attend this program.

All frontline personnel...tellers, call center personnel, customer service representatives, new account specialists...need to attend this program. Managers, assistant managers and trainers with ties to retail banking will not want to miss this program!


Association Contact: 

For More Information or to Register Contact

Elizabeth DeHaven, Education Coordinator


Cancellation Policy: 

The IBA will send confirmations for its program. For more information contact Elizabeth DeHaven at 317-387-9380 or you may e-mail: Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. Within two days prior, 50% of the fee is assessed. Refunds are not provided for cancellations the day before or absences on the day of the program. Substitutions are welcome at any time.

Related Events

Hoosier Banker Digital

Hoosier Banker Media Kit