Education & Events

Electronic Returned Items: Combating Fraud

Jun 13, 2019
Program Overview: 

According to a recent survey, annual ACH and debit card usage increased by 6% and 10% respectively.  Consumers appreciate the convenience of conducting transactions electronically.  This increased ease of access also exposes consumers and their financial institutions to elevated risk of account compromise and card fraud. 

Among its provisions, Regulation E limits consumer liability for unauthorized transfers, and promulgates procedures for resolving errors alleged by consumers, including unauthorized and fraudulent ACH and card transactions.  This session will review the specific error resolution requirements of Reg E, address procedural best practices, and provide tips on documenting your investigation.  It will also detail how to review your error resolution process, including how audit procedures can mitigate risk for accountholders and your institution. 

  • Consumer liability under Regulation E
  • Clarification of which errors trigger the EFT error resolution process
  • Error resolution timing requirements
  • Process to follow when you’ve wrapped up your investigation
  • Recordkeeping requirements
  • Overview of error resolution audit procedures


    • Error resolution flow chart
    • Sample error resolution log
    • Sample Reg E procedures
    • Employee training log
    • NEW - Interactive quiz



Regulation E Series: Reg E Fundamentals
Thursday, June 20, 2019

Regulation E Series: How to Handle Unauthorized Electronic Fund Transfers Under Reg E
Thursday, August 22, 2019


      ABOUT THE PRESENTER – Dawn Kincaid, Brode Consulting Services, Inc.

      Dawn Kincaid began her banking career while attending The Ohio State University.  She has 17 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance.  Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services.  Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer.  She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits and exams, and presented for numerous state associations.



      This informative session will benefit operations personnel, compliance officers, risk officers, internal auditors, and staff responsible for debit card/ACH transactions.



      Live Webinar
          $255.00 Single Location
          $155.00 Each Additional Location

      Recorded Webinar & Free Digital Download

      Premiere Package (Live & Recorded Webinar with Free Digital Download)

      Association Contact: 

      If you have any questions or need additional information, please contact Marcy Borden at 317-387-9380 or

      Cancellation Policy: 

      Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. If your bank is unable to participate after registering, you can select to purchase the on-demand presentation.

      Webinar Options: 

      1.  Live Webinar
      The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone. Registrants receive a toll-free number & pass code that will allow entrance to the seminar. Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast.  You will need the most current version of Adobe Reader available free at

      2.  Recorded Webinar & Free Digital Download
      Can’t attend the live webinar?  The recorded webinar & Free Digital web link is a recording of the live event, including audio, visuals, & handouts. We even provide the presenter’s email address so you may ask follow-up questions.  Approximately one week prior to the webinar, you will receive an email with the web link.  This web link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.  

      LIMITED AVAILABILITY:  The Recorded Webinar & Free Digital Download web link may ONLY be ordered for 6 months following the webinar.

      3.  Both Live Webinar & Recorded Webinar & Free Digital Download
      Includes options 1 and 2 above

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