Education & Events

ACH Specialist Series: ACH Dispute Resolution

Date: 
Feb 26, 2019
Program Overview: 

Tuesday, February 26, 2019, 3:00 - 4:30 pm

Is your staff equipped to deal with ACH disputes?  This webinar will focus on when a written statement of unauthorized debit is necessary, how to comply with the timeframes specified under the NACHA Operating Rules and Regulation E, and the unauthorized entry fee.  Using case studies and scenarios, this session will equip your staff to respond to ACH issues knowledgeably and ensure compliance and satisfied accountholders.

Topics: 

HIGHLIGHTS

  • ACH return reasons and timeframes
  • Authorization-based returns
  • Proper usage of the WSUD form
  • ACH operator rejects
  • Stop payment versus revoked authorization or unauthorized transaction

 

  • TAKE-AWAY TOOLKIT
    • Sample dispute tracking log to ensure compliance with required timeframes
    • Employee training log
    • Quiz to measure staff learning and a separate answer key
Speaker: 

ABOUT THE PRESENTER – Michele L. Barlow, AAP, NCP, PAR/WACHA

Michele Barlow is the Vice President at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin.  Before joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry.  She is responsible for development and execution of association training and certification programs, conference planning, and member service.  Michele is a member of NACHA’s Blue Ribbon Panel, the APRP Oversight Panel, and the Payments Institute Board of Regents. She is active on other national committees, and a frequent speaker at industry events.  She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012.  Michele holds a Bachelor’s from the University of Wisconsin.


 

Agenda: 

WHO SHOULD ATTEND 

This informative session is ideal for ACH operations staff, AAP candidates, compliance officers, and ACH auditors. 

 

 

 

 

 

 

 

 

 

 

Fees: 

MEMBER

Live Webinar
    $255.00 Single Location
    $150.00 Each Additional Location

Recorded Webinar & Free Digital Download
    $255.00

Premiere Package (Live & Recorded Webinar with Free Digital Download)
    $375.00

Association Contact: 

If you have any questions or need additional information, please contact Marcy Borden at 317-387-9380 or mborden@indianabankers.org

Cancellation Policy: 

Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. If your bank is unable to participate after registering, you can select to purchase the on-demand presentation.

Webinar Options: 

1.  Live Webinar
The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone. Registrants receive a toll-free number & pass code that will allow entrance to the seminar. Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast.  You will need the most current version of Adobe Reader available free at www.adobe.com.

2.  Recorded Webinar & Free Digital Download
Can’t attend the live webinar?  The recorded webinar & Free Digital web link is a recording of the live event, including audio, visuals, & handouts. We even provide the presenter’s email address so you may ask follow-up questions.  Approximately one week prior to the webinar, you will receive an email with the web link.  This web link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.  

LIMITED AVAILABILITY:  The Recorded Webinar & Free Digital Download web link may ONLY be ordered for 6 months following the webinar.

3.  Both Live Webinar & Recorded Webinar & Free Digital Download
Includes options 1 and 2 above

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