Education & Events
ACH Specialist Series: ACH Dispute Resolution
Tuesday, February 26, 2019, 3:00 - 4:30 pm
Is your staff equipped to deal with ACH disputes? This webinar will focus on when a written statement of unauthorized debit is necessary, how to comply with the timeframes specified under the NACHA Operating Rules and Regulation E, and the unauthorized entry fee. Using case studies and scenarios, this session will equip your staff to respond to ACH issues knowledgeably and ensure compliance and satisfied accountholders.
- ACH return reasons and timeframes
- Authorization-based returns
- Proper usage of the WSUD form
- ACH operator rejects
- Stop payment versus revoked authorization or unauthorized transaction
- TAKE-AWAY TOOLKIT
- Sample dispute tracking log to ensure compliance with required timeframes
- Employee training log
- Quiz to measure staff learning and a separate answer key
ABOUT THE PRESENTER – Michele L. Barlow, AAP, NCP, PAR/WACHA
Michele Barlow is the Vice President at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin. Before joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for
WHO SHOULD ATTEND
This informative session is ideal for ACH operations staff, AAP candidates, compliance officers, and ACH auditors.
$255.00 Single Location
$150.00 Each Additional Location
Recorded Webinar & Free Digital Download
Premiere Package (Live & Recorded Webinar with Free Digital Download)
If you have any questions or need additional information, please contact Marcy Borden at 317-387-9380 or firstname.lastname@example.org
Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. If your bank is unable to participate after registering, you can select to purchase the on-demand presentation.