Apr 24, 2024
How do you deliver value while creating amazing experiences for your depositors? Wow them with an exceptional service experience. Depositors who feel a connection to the people who wait on them feel valued. In this webinar, learn to practice depositor advocacy to earn client loyalty. These are the customers who will and will not only increase their relationship with the institution but will also recommend the institution to their family and friends.
In this webinar, you’ll learn how to grow relationships with depositors using the three benchmarks of exceptional service. You’ll understand the importance of being authentic, and how to say the right thing the right way. Depositors like to do business with someone who will go above and beyond to help them through a complicated situation. These are the customers who will increase their relationship with you, and recommend your institution to family and friends.
Wednesday April 24th, 2024
2:30 pm - 4:30 pm EST
What You'll Learn
Advocate for the Depositor
Ingredients for a WOW experience
Expectations that Produce High Satisfaction
What Messages are you Sending?
Listen for Meaning
Who Should Attend
Frontline employees responsible for handling client needs, call center representatives, trainers, and those responsible for managing these employees will all benefit from this webinar.
Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.
Available Upgrades
AyZha Hazelwood, Education Meeting Coordinator
Ahazelwood@indiana.bank
317-387-9380